Who We Are
AC Guttering operates the website https://acguttering.co.uk.
For any privacy-related queries, contact us at:
Email: privacy@acguttering.co.uk
Collecting Personal Information
We may collect, store, and use the following types of personal information:
a) Technical Information: Details about your computer and visits to our website (including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and navigation paths).
b) Contact Information: Information you provide when contacting us or submitting forms on our website (such as your name, email address, phone number).
c) Service Interaction: Information generated when you use our website services (including timing, frequency, and pattern of service use).
d) Subscriptions: Information you provide when subscribing to email notifications or newsletters (such as your name and email address).
e) Communications: Information contained in or relating to any communications you send to us or through our website (including the content and associated metadata).
f) Other Information: Any other personal information you choose to send to us.
If you provide us with personal information about another person, you must ensure you have that person’s consent to share and allow us to process their information in accordance with this policy.
Using Your Personal Information
Personal information submitted to us through our website will be used for the purposes outlined in this policy or as stated on the relevant pages of the website.
We may use your personal information to:
a) Administer and maintain our website and business operations.
b) Personalise your experience on our website.
c) Enable you to use the services available on our website.
d) Provide services you have requested or purchased.
e) Send invoices, payment reminders, and process payments.
f) Respond to your enquiries and manage communications.
g) Send you non-marketing communications related to your requests.
h) Send you email notifications you have specifically requested.
i) Send you our email newsletter (you can unsubscribe at any time).
j) Send you marketing communications about our services, where you have consented (you can opt out at any time).
k) Provide third parties with anonymised statistical information about website usage (individual users will not be identifiable).
l) Keep our website secure and prevent fraud.
m) Verify compliance with our website terms and conditions.
We will not share your personal information with third parties for their direct marketing purposes without your explicit consent.
Disclosing Personal Information
We may share your personal information with our employees, professional advisers, insurers, agents, suppliers, or subcontractors where reasonably necessary to deliver our services and operate our business.
We do not operate as part of a group of companies, so your data will not be shared with subsidiaries or holding companies.
We may disclose your personal information:
a) Where required by law or regulation.
b) In connection with any ongoing or prospective legal proceedings.
c) To establish, exercise, or defend our legal rights (including fraud prevention and credit risk reduction).
d) To a purchaser or prospective purchaser of our business or assets.
e) To any person who we reasonably believe may apply to a court or competent authority for disclosure, where such disclosure is likely to be ordered.
Except as described in this policy, we will not share your personal information with third parties for their own marketing purposes.
Retaining Personal Information
Our data retention practices are designed to comply with UK GDPR and other legal obligations regarding the storage and deletion of personal information.
We will not keep personal information for longer than necessary for the purposes for which it was collected. The typical retention periods are as follows:
Contact form submissions and general enquiries: Retained for 12 months after the last correspondence.
Newsletter subscriptions: Retained until you unsubscribe or request deletion.
Service-related communications: Retained for up to 6 years to comply with legal and accounting requirements.
Website analytics data: Retained for up to 26 months (or as specified by our analytics provider).
You may request deletion of your personal data at any time. Upon receiving such a request, we will securely erase your data unless retention is required by law or for legitimate business purposes (such as resolving disputes or maintaining records for compliance).
Notwithstanding the above, we may retain documents (including electronic records) containing personal data:
a) Where required by law.
b) If relevant to ongoing or prospective legal proceedings.
c) To establish, exercise, or defend our legal rights (including fraud prevention and credit risk reduction).
Security of your Personal Information
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
Any personal information you provide is stored on secure, password-protected systems.
Please note that transmission of data over the internet is inherently insecure, and we cannot guarantee complete security of information sent online.
If you have login credentials for any part of our website, you are responsible for keeping your password confidential. We will never ask you for your password except when you log in.
Amendments
We may update this policy from time to time by publishing a new version on our website.
Please check this page occasionally to ensure you are happy with any changes.
Where appropriate, we may notify you of significant changes by email.
Your Rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications.
Lodge a complaint with the Information Commissioner’s Office (ICO).
How to exercise your rights:
Email us at privacy@acguttering.co.uk. We may require proof of identity before fulfilling your request.
Third Party Websites
Our website may include links to third-party websites. We have no control over and are not responsible for the privacy practices of those websites.
Updating Information
If the personal information we hold about you needs to be corrected or updated, please email privacy@acguttering.co.uk.
Cookies
Our website uses cookies to improve user experience.
Cookies are small files stored on your device that help us recognise your browser and preferences.
We use both session cookies (expire when you close your browser) and persistent cookies (remain until deleted or expired).
Cookies do not typically contain personal information, but data we store may be linked to cookies.
You can manage or block cookies through your browser settings. Blocking cookies may affect website functionality.
Our Details
14.1 AC Guttering’s Data Protection Officer is April Read and can be contacted by email at privacy@acguttering.co.uk.